Octopus Electric Vehicles Limited Terms and Conditions
Our Service to you
Our company is called Octopus Electric Vehicles Limited (‘Octopus Electric Vehicles’, ‘we’, ‘us’, ‘our’). In relation to the services we will provide you, we are an introducer, credit broker and a vehicle hirer. This means that while we can arrange vehicle finance for individuals and businesses with selected third parties, we also lease vehicles directly through our salary sacrifice, business contract hire (BCH) and the Powerloop vehicle to grid personal contract lease products.
By making an enquiry or asking us for a quotation for car finance arrangements, you are providing your informed agreement to These Terms and Conditions.
Octopus Electric Vehicles Limited is authorised and regulated by the Financial Conduct Authority (FCA) for certain consumer credit related activities, our FCA Firm Reference Number is 809736.
When acting on your behalf in a broking capacity we work with a number of carefully selected contract hire funders and credit providers (‘the funders’) who may be able to offer you a hire arrangement (typically a long-term lease arrangement known as Personal Contract Hire – PCH or Business Contract Hire - BCH) or a finance arrangement that is known as a Personal Contract Purchase arrangement (PCP). Where we act as a broker we may received a commission for these services.
We do not and cannot offer financial, legal or tax advice. If you're unsure, please seek independent advice.
Information in relation to the financial service we will provide you
Where we introduce you to our selected panel of finance, insurance, accident management and service and maintenance providers, they may pay us a commission for the introduction
Background Checks and Affordability
Once we have found a quote that meets your requirements, we will either need to submit your application to a funder or conduct background and credit checks ourselves.
With your consent, in order to carry out finance checks both us and our panel of funders (where relevant) may use public and personal data from a variety of sources including credit reference agencies and other organisations. This will include carrying out a credit search. Please be aware that you may need to provide additional financial information. We will let you know if this is the case. Credit searches can impact your credit rating, as any credit reference search will appear on your credit report whether or not your application proceeds. If you have any questions about this or any other matter, please do not hesitate to contact us.
Vehicle leasing isn’t cheap and failure to make payments is likely to impact your credit rating. Please take your time and carefully consider the current and future affordability of any offer before you accept the terms.
The Processing of your Personal Data
Information in relation to the vehicles
Please note that any vehicle descriptions and technical information are provided by third parties, and we cannot be held liable for any errors or discrepancies.
Please carefully check that your chosen vehicle’s specification is in line with the details given on the quotation or order confirmation. It is not possible to change your mind once your car has been ordered and cancellation fees apply.
We are happy to answer any questions you may have on this. A maintenance option is available for most vehicles, please ask your sales advisor for additional information regarding this product. However, where maintenance is not included it is your responsibility to ensure that the vehicle is maintained within the terms of your lease agreement.
Vehicle prices and quotations provided by us or generated from our site are not an offer of finance and are only for guidance purposes until your vehicle has been ordered.
Please note that prices can change due to factors outside of our control, such as manufacturer price changes, the vehicle becoming out of stock, change tax treatment, VAT or residual value calculations.
Unless otherwise stated your quotation includes:
● Delivery by the dealer to a mainland UK address. However, if any additional delivery costs are applicable on certain vehicle offers then these will be advised to you prior to the order being processed.
● Number plates
● Road fund license for the term of the contract
● Vehicle registration charge
Once your finance application has been accepted with a signed order form, the vehicle will either be sourced from stock or will be built to your specifications.
If there are any subsequent changes beyond our control such as the vehicle you have ordered not being available, or the funder making a change to the price, we will contact you to confirm whether you want to proceed with the order, find an alternative vehicle or cancel.
Upon receipt of any initial payment, if applicable, the vehicle will be registered and delivered to your address or made available for collection. Any mileage showing on the odometer of the vehicle will not count towards your contracted mileage allowance.
Any quoted delivery date is an estimate and circumstances can arise where vehicles are delayed during manufacture or delivery. In these cases, we will keep you informed. We have no control over manufacturer delivery times and will not accept any responsibility for any losses caused by any delay to the delivery time.
Unless your vehicle comes with insurance, prior to delivery you will need to provide proof of insurance for the vehicle. You are responsible for ensuring that your vehicle is covered by an appropriate insurance policy (whether arranged by us, a third party or by you).
On delivery of your vehicle we hope that everything is in order and as expected. If this is not the case, then please detail any issues on the delivery note and contact us immediately. If any damage is not detailed, then we cannot accept any liability.
Your contract will have an annual mileage limit which will apply across the full term of the contract. If the vehicle is returned with excessive mileage, above the total limit for your contract, this will result in additional charges.
Where the vehicle is returned at the end of the contract, it should be in good condition allowing for ‘Fair Wear and Tear’. Please see the British Vehicle Rental and Leasing Association guidelines on fair wear and tear for further details. You will be charged for any damage which does not constitute fair wear and tear.
Periodically we may introduce you to ’Special Offers’ and towards the end of your lease we will contact you to discuss your options and the latest deals. Terms and conditions for these promotions will be made available at your request.
How to complain
We are committed to great customer service and to that end we are always grateful for your feedback. If you are dissatisfied with our service and would like to make a complaint, please see our Complaints Policy for information on how to make a complaint and our process for dealing with complaints.
Nothing in these conditions shall affect your statutory rights.
Octopus Electric Vehicles Limited is registered in England and Wales (registered number - 10754317 ) and authorised and regulated by the Financial Conduct Authority (firm reference - 809736).
Our registered office is 6th floor, 33 Holborn, London, EC1N 2HT.