This webpage sets out when and how we use your personal information that you or others provide to us.
WHO WE ARE
We are Octopus Electric Vehicles, a Limited Company (registered with number 10754317). Our registered address is 33 Holborn London EC1 2HT. We trade from 1 Upper James Street, London W1F 9DE so are best contacted at that address. We have appointed a data protection officer, Lynne Higgins, who is responsible for overseeing questions in relation to this privacy notice. So if you have any questions, or any requests to exercise your legal rights, please do contact Lynne by email at firstname.lastname@example.org.
HOW DO YOU USE MY DATA?
When you purchase products from our website.
When you purchase goods or services from our website, or from one of our representatives, we will use your personal information to complete your purchase. The details we collect from you will include your name, address, email address, phone number and payment details. To complete your purchase, we share your personal information with our subcontractors who are involved in the purchase process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks. We need to process your personal information in this way to enter into and perform the contract for the goods or service you have asked us to supply you with. This may include sending you notices about your account like statements, payment reminders and occasional updates about important changes or updates. We may also log the interactions you have with us like phone calls, and email opens and click throughs. We do this so we can better service your requests and orders.
When you phone us, email us or contact us on social media.
When you phone us or contact us by email with general queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our pricing, for example. We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries. When you have expressed an interest in our goods and services: This section applies if you have opted in to receive marketing communications from us, or have previously expressed an interest in our goods and services and not opted out. We will handle your personal information (such as your name, email address, postal address, telephone number and sector preferences) to provide you with marketing 1 communications in line with any preferences you have told us about. When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes. If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of the goods and services you have expressed an interest in. We may use the basis of legitimate interest to share information about our goods and services via post, phone, targeted or generic adverts on our website or via third party platforms using hashed data via Facebook. We may also use the basis of legitimate interest to share information about goods and services from other Octopus Group companies via post, phone, targeted or generic adverts on our website or using hashed data via Facebook. Following the guidance of GDPR, we have a publicly available Data Protection Impact Assessment available for every instance when we may choose to do this. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You are not under any obligation to provide us with your personal data for marketing purposes. You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
To make our site better: We may also use your personal information to provide you with a more effective user experience (such as by displaying services we think you will be interested in). Our use of your information in this way means that your experience of our site will be more tailored to you, and the content you see on our site may differ from someone accessing the same site with a different history or browsing habits. We may also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site. We will also use your personal information for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure. You can prevent us from using your personal information in this way by using the 'do not track' functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences. If our business is sold: 2 We will transfer your personal information to a third party: ! if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or ! if Octopus Electric Vehicles Ltd or the majority of its assets are acquired by somebody else, in which case the personal information held by Octopus Electric Vehicles Ltd will be transferred to the buyer. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you. In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.
WHAT ABOUT TECHNICAL INFORMATION AND ANALYTICS?
HOW LONG DO WE RETAIN YOUR DATA FOR?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements To determine the appropriate retention period for the personal information we hold, below are the COOKIE followed by the PURPOSE
AWSELB Aids the distribution of sessions across AWS instances
__atuvc: Enables sharing of content to social platforms
__insp_* Analytics for improvement and optimisation
_ga Analytics for improvement and optimisation
_gid Analytics for improvement and optimisation
csrftoken Security cookie to protect against cross-site request forgery
experimentVariant Chooser Support for experiments and optimisation
intercom-* Enables personalised user support and communication
isLaptop Enables personalised content based on device type
octosession Enables personalised user content
wurfljs_* Analytics for improvement and optimisation
WHERE IS MY DATA STORED?
YOUR RIGHT TO OBJECT UNDER DATA PROTECTION LAWS
You have the right to object to us handling your personal information when: ! we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or ! for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.
WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?
You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email at: email@example.com.
Right of access.
You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information. You also have the right to access your personal information which we are handling. Right to rectification You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You can restrict our processing of your personal information where:
you think we hold inaccurate personal information about you;
our handling of your personal information breaks the law, but you do not want us to delete it;
we no longer need to process your personal information, but you want us to keep it for legal reasons;
or where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above, and are in the process of objecting to this use of your personal information.
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
Right to data portability
You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information. This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.
Right to erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances: ! where we no longer need to use your personal information for the reasons we told you we collected it for;
where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;
when you object to our use of your personal information and we have no compelling reason to carry on handling it;
if our handling of your personal information has broken the law; and
when we must erase your personal information to comply with a law we are subject to.
Right to complain
You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.
WHAT ABOUT WEBSITES WE LINK TO?
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. Our site connects you to different websites. If you follow a link to any of these websites or use our services, please note that you have left our site and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.
HOW DO I CONTACT YOU WITH FEEDBACK?