Work with Us

We're a small start up, with a team of around 20 people (and growing!), primarily based in Central London. 

And we're always looking for great people that share our vision and our passion to work with us.

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A bit about us

At Octopus Electric Vehicles we make it easy for individuals and businesses to make the transition to zero-carbon driving.

Launched in 2018, Octopus Electric Vehicles brings together great offers on a handpicked range of the best electric vehicles available.

Electric cars are coming faster than most people can imagine. According to Stanford University, by 2025 there’ll be no new petrol or diesel cars in production. Just like the iPhone revolutionised phones, Tesla is revolutionising cars.

And it’s not just Tesla – BMW, Nissan, Jaguar, Renault, Volkswagen, Polestar and Hyundai all have great electric vehicles today, and more are expected imminently.

Join our team

Thanks for checking out our work with us page, we are currently recruiting for 2 Customer Operations Specialists, one for our London office, one for our Brighton office. For more roles, please check back soon.

Customer Operations Specialist (2 roles, 1 in London, 1 in Brighton)

The role, in a nutshell


We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.


This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.


We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.

What you'll do

    • Work with colleagues in the customer experience team and across all other parts of the business to ensure that our customers receive the best experience during every interaction

    • Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed

    • Feedback on our current service processes and systems and propose changes where necessary, based on prior experience

    • Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise

    • Help us to plan for growth in terms of customers and the team and get stuck in where necessary to effect this

 

What you'll need

    • A proven track record in a proactive customer services role, where you dealt directly with clients

    • Experience with complex processes

    • Experience working with a range of counter parties and stakeholders to deliver a seamless customer experience and point of solution for customer issues

    • Experience providing sales support and working on customer success in a regulated finance industry desirable but not required

    • Experience of working within the automotive industry desirable but not required

    • Experience of working with a CRM database

    • An ability to communicate confidently over the phone

    • Well-developed written communication skills

    • Team player attitude – can work with the sales team, operations team and customers

    • Good attention to detail and accuracy

    • A self-starter with the ability to use initiative

 

What you'll get

    • Equity Options Scheme (own part of the business)

    • Pension Scheme - Employer 5% Employee 3% - you can opt to contribute more!

    • Flexible working environment

    • Cycle to Work Scheme

    • Fruit, breakfast and hot drinks

    • Weekly Friday drinks - we call it Family Dinner

    • Regular social events (3 parties a year including a Summer festival)

    • Access to Hatch - Financial advice and planning for employees

    • Childcare Vouchers

    • Maternity and Paternity pay

    • Support to help with development (courses, learning, development)

 

This role can be based in London or Brighton, however given the current COVID circumstances working from the office isn’t obligatory.

 

This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to get electric cars, electric fleet and other electric vehicles. If this sounds exciting and you have a genuine passion in the future of sustainability then we'd love to hear from you!

Nothing for you right now? Keep checking in or drop us your CV to talent@octopusev.com

Meet the team

Our team has been handpicked to create an forward thinking and customer-centric approach to electric vehicle leasing.

2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN

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Any prices quoted are subject to changes in law, regulation, tax or duty beyond our reasonable control.

Octopus Electric Vehicles Limited is authorised and regulated by the Financial Conduct Authority for consumer credit including contract hire, firm reference number 809736, registered address 33 Holborn, London EC1N 2HT. Octopus Electric Vehicles Limited is a credit broker and is not a lender. Octopus Electric Vehicles Limited introduces drivers to a panel of lenders and may receive a commission for the introduction. 

Gurjeet

Gurjeet- Director of Operations

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